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1. What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your mobile ticket or pass. Refunds will not be issued if your phone’s battery dies while your mobile ticket or pass is active.

2. When do I need an internet connection?

An internet connection is required in order to purchase your mobile ticket or pass. An internet connection is also required to use your mobile ticket or pass for the first time, and to refresh once each day if your mobile ticket or pass is active for multiple days (e.g. 31 day pass). 

3. What happens if I lose my phone?

Your mobile tickets or passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous mobile ticket or pass and payment information.

4. I need help with the app; who can help me?

Should you experience any technical issues with the app, please contact Token Transit by email, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.

5. How do I know if my mobile ticket or pass is active?

Active mobile tickets or passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the mobile ticket or pass expires.

6. Is there a record of expired mobile tickets or passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a mobile ticket or pass.

7. Can I have a receipt for my mobile ticket or pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when you register for your Token Transit account. Receipts will be sent to the email address associated with your Token Transit account.

8. Is my credit card information secure?

The City of Modesto and Stanislaus Regional Transit Authority transit service have partnered with Token Transit to provide online payment services for mobile tickets or passes. Token Transit is required, by formal agreement, to handle credit card data securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS).  

For more information or questions regarding how the data is used, please Contact Token Transit.

9. I don’t have a credit or debit card; can I go to StanRTA customer service and pay with cash or check to pay for and load passes onto the app?

The only forms of payment accepted by Token Transit for mobile tickets or passes are credit, debit or a prepaid debit card.  You may also be sent a mobile pass or ticket purchased by someone else using your phone number.  

Note:  All paper tickets or passes purchased in person outside of the Token Transit application will need to be shown to the driver when boarding the bus.

10. Can I request a refund?

Once activated, digital tickets or passes are not transferable or replaceable. All sales are final. 

However, if you experience technical issues, please contact Token Transit, by email, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.

11. Can I purchase and send a mobile ticket or pass to someone else in the Token Transit mobile app?

Yes, you can purchase and send a mobile ticket or pass to someone else's Token Transit account on the Token Transit Send a Pass web page.